Credit Controller

  • Job Reference: AW4441
  • Date Posted: 10 June 2019
  • Recruiter: u&i Recruitment Ltd
  • Location: East Midlands
  • Salary: On Application
  • Sector: Support
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Angela Wilkinson
  • Email:

Job Description

The Company
Our client is a privately owned business with two premium womenswear brands, selling direct to a loyal customer base. The brands are enjoying strong growth and are trading successfully in three principle markets, the UK, US and Germany. They are currently looking to recruit a Credit Controller to join a growing team and prepare to move into bespoke offices in January 2020.

Credit Controller - The role:

  • Supervision of active debts by initiating or suspending chase process
  • Compiling and sending statements and chase letters to customers
  • Ensuring all invoicing disputes (incl. PayPal) are investigated and resolved in a timely manner
  • Arranging payment plans
  • Allocating payments from trade customers and reviewing unallocated payments
  • Liaising with customers and the debt collection company
  • Reviewing order values, credit history of new and existing customers prior to orders release
  • Customer accounts management including updating customer details as well as handling under- and overpayments.

The secondary purpose of this role are:

  • Liaising with customers, couriers, in-house departments and the Warehouse Management Team
  • Processing exchanges and returns
  • Answering inbound and making outbound calls
  • Replying to customer emails.

Credit Controller - The candidate:

  • Proven credit control experience
  • Fluent German and English speaker
  • Previous experience of working in a customer relations role in contact centre, ideally in a fashion industry.

Credit Controller - The package:
- Competitive pay and benefits

Due to the anticipated interest in this role only short listed candidates will be contacted.
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